Intelligent Grievance Monitoring System (IGMS) 2.0

Intelligent Grievance Monitoring System (IGMS) 2.0

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The Union Minister of State for Personnel has launched the Intelligent Grievance Monitoring System (IGMS) 2.0 public grievance portal.

What is Intelligent Grievance Monitoring System (IGMS) 2.0?

  • IGMS is an artificial intelligence(AI) driven Grievance Monitoring System.
  • It aims to enhance the efficiency of the public grievance redressal process.
  • Developed by the Department of Administrative Reforms and Public Grievances (DARPG) in collaboration with IIT Kanpur.
  • The system provides real-time analysis of grievances received and resolved, as well as state-wise and district-wise data.It also helps identify the root cause of grievances, allowing for targeted interventions.


  • The Dashboard provides instant tabular analysis of Grievances Filed & Disposed, State-wise & District-wise Grievances Filed & Ministry-wise data.
  • It will also help the officials identify the root cause of the grievance.
  • This portal will help the DARPG with creation of draft letter for selected scheme/ministry and expedite the grievance redressal process by the concerned ministry/department.
  • It has been enabled with Artificial intelligence (AI) capacity.

What is CPGRAMS?

  • Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.
  • It is a single portal connected to all the Ministries/Departments of Government of India and States.
  • Every Ministry and States has role-based access to this system.
  • It is also accessible to the citizens through standalone mobile application downloadable through Google Play store and mobile application integrated with UMANG.
  • The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant.


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